Frequently Asked Questions

Find the answer to many frequently asked questions regarding the Raffle

Where can I find information on Coronavirus and Diabetes?

We want you to know that we’re here for you during this fast changing situation. We’ve produced guidance, based on the latest information we have from the UK government, that we hope will go some way to answering any questions you might have about what each new piece of advice could mean for you and your family.

You can find the guidance on our website:

What is the Diabetes UK Raffle?

We run a raffle draw 2 times a year. Each ticket gives you a chance of winning one of our fantastic prizes.

Why are Diabetes UK running raffles?

Raffles help to raise essential funds for pioneering diabetes research as well our work to care for and campaign on behalf of all people affected by diabetes in the UK.

How much are tickets?

Each ticket costs £1.

How will I know if I’ve won?

The first prize winner will be contacted by telephone and a full list of winners and runners up will be published on our website after the draw on the 5 June 2020.

What prizes are up for grabs?

You can win one of the following prizes on offer:

  • 1st: A brand new Dacia Sandero Stepway in a choice of 3 colours or £12,500 in cash
  • 2nd: £1,000 in cash
  • 3rd: £100 in cash (x2 to be won)
  • 4th: £50 in cash (x3 to be won)
  • 5th: £25 in cash (x4 to be won)
  • 6th: £10 in cash (x5 to be won)
  • 7th: £5 in cash (x100 to be won)

How do I enter?

You can buy your raffle tickets in a number of different ways. You can enter online and pay by debit card. Alternatively, you can telephone us on 0370 034 0783 and we would be happy to send you an entry form.

How old do I have to be to enter?

The law states that tickets must not be sold to, or by, those under the age of 16. In accordance with our license we must abide by this law.

The Gambling Commission has published codes of practice which help to ensure gambling is operated in a responsible manner. For further information on the Gambling Commission and the Gambling Act, please visit

What is responsible gambling?

Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.

I think I may have a problem with gambling, how can I get help?

The Be Gamble Aware helpline number and website address is included on all tickets and entry forms to lotteries. For support, visit or phone 0808 8020 133, 8am to midnight, seven days a week.

You can request to be self-excluded from Diabetes UK Lottery and Raffle communications and entry into any prize draws if you are struggling to control your gambling.

Self-exclusion means asking to be excluded from gambling promotion for a certain length of time, usually between six and twelve months but can be up to seven years. You can do this by contacting us by one of the following methods:

Email - or Phone - 0370 034 0783, Monday to Friday 9am to 5pm

Can Diabetes UK claim Gift Aid on my raffle tickets?

No, the money collected through sale of entries to lottery draws and raffles does not qualify for Gift Aid as it is a payment for your raffle number.

However, if you give us a goodwill donation on top of the raffle tickets, we can claim Gift Aid on just the donation. If you are eligible for and complete the Gift Aid information on your entry form we can claim Gift Aid on your behalf. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

What are the Raffle Terms and Conditions?

The Raffle Terms and Conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry. You can find the terms and conditions on our website or you can telephone us on 0370 034 0783.

With the Diabetes UK Spring Raffle, you have the chance to win either a brand new car or £12,500 - the choice could be yours.
By entering the Diabetes UK Spring Raffle, you have helped us come closer to create a world where diabetes can do no harm.
© 2020 Diabetes UK Services Limited, a limited company registered in England and Wales under no.339181 with registered office at Wells Lawrence House, 126 Back Church Lane London E1 1FH.
Diabetes UK is the operating name of The British Diabetic Association a charity registered in England and Wales (no. 215199) and in Scotland (no. SC039136).
You must be a resident of Great Britain (England, Scotland and Wales) only. Residents of Northern Ireland, Isle of Man and The Channel Islands are excluded from entering as they are covered by their own gambling laws.
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